Delivery and Returns

Delivery is carried out according to the postal company's rates.

Delivery takes 3-14 days.

After sending your order you will receive an email with the parcel's tracking number.

Please note that your order will be held for a limited time at the post office.

Return Policy

Perfumes and cosmetics are included in the list of non-food items category of proper quality that cannot be returned or exchanged.

Return through your local post office or any other carrier

RETURN WITH YOUR LOCAL POST OFFICE

You’ll find a label on your returns note in your parcel, note that this is not pre-paid

In which case I can return the item?

We always try to meet the needs of our customers. You can return goods if:

• received goods of inadequate quality;
• the contents of the parcel do not correspond to the description of the enclosure (with violations of the assortment, quantity, safety or packaging);
• the product has not been used and has no traces of use;
• the product is fully complete and in its original packaging;
• the merchandise is exactly what was sold by our store.

WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?

Not a problem! Simply contact us immediately with a picture of the incorrect product within 24 hours of order receipt and let us know your name, order number, telephone number, and the item that was received with the size and color. We will check inventory, and once confirmed with our warehouse, ship a replacement for the correct item(s) immediately. We will also email a prepaid return shipping label or make pick-up arrangements with you to retrieve the wrong item(s). However, if you placed the order for the item(s) more than 30 days ago, we are unable to accept the return.

CAN I RETURN OR EXCHANGE A PRODUCT THAT HAS NOT BEEN OPENED?

We want to make sure you always have exactly what you want. If you change your mind on a product you ordered and haven’t yet opened it, we can give you a refund as long as the item is returned within 30 days from the date of purchase. We do not do exchanges. To make a return, please contact us. We’ll need your name, order number, telephone number, and reason for return.

CAN I RETURN A PRODUCT THAT I ALREADY OPENED?

We want to make sure that you are always satisfied. If you ever wish to return an item that you’ve opened or used, we will need to determine the reason. To make a return, please contact us. We’ll need your name, order number, telephone number, and a reason for the return. If your return qualifies, we’ll email you a “Return Authorization” form. Returns or refunds will not be processed without a completed Return Authorization Notice. Items returned without a Return Authorization Notice will NOT be refunded, nor re-shipped to you.

WHEN WILL I RECEIVE MY REFUND?

If you are receiving a refund from us for any reason, it will be processed once the item(s) has been received at our warehouse in original condition, unused with original tags and labels, and in re-sellable condition within 30 business days. We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement. The amount will be refunded back to the account used in the original purchase.